Frequently Asked Questions
Where can I buy my GoBus ticket?
- Tickets can be purchased online at www.gobus.ie (this option guarantees your seat and the best value fares).
- You can purchase a ticket from the coach driver at on-board fares.
- You can also purchase a ticket from our ticket agents or from our office on Forster Street where our Customer Experience Team will be happy to help you.
I booked online but did not receive a ticket. What do I do?
If you booked and paid for a ticket online but have not yet received it by email, check your spam or junk email folder as occassionally the email filter might direct your ticket to this folder in error. If your ticket is not in the spam or junk folder, please contact our office at email@example.com or call 091 564600 where our Customer Experience Team will arrange the ticket to be reissued.
Do you have a lost property section
Yes! If you have left something behind on the bus we will do our best to help you locate your lost property. At the end of each route, and again at the end of the day, our team checks each coach for any personal belongings left behind. Lost property is then formally logged with our head office and held for 30 days. Lost property that remains unclaimed is then donated to a local charity, while official documentation such as passports are returned to the certifying office. Click here to use our lost property search facility and to get in touch to retrieve your items.
Can I bring my bicycle / E-bicycle / E-scooter on the bus?
Yes, if the bus driver thinks there is room available, you will be able to store your bicycle / scooter in the luggage compartment of the bus under the driver’s supervision. There is a €5.00 fee each way for bringing your bicycle / scooter (unless it folds up in which case we will carry it for free). E-bicycles and E-scooters must have their battery removed prior to storing.
Please get in touch with our Customer Experience Team before you depart so we can let your bus driver know about your bicycle / scooter in advance.
Can my dog or pet travel on the bus
We are very happy to accommodate guide dogs and certified assistance dogs / animals on any GoBus service free of charge, provided there is room on the bus for both you and your animal. All assistance dogs must be clearly identifiable at all times either by their coat or harness. Please get in touch with our Customer Experience Team to let us know about your needs and to provide the certified documentation for your pet/guide dog and your travel details. Aside from working guide dogs or a certified assistance animal, no other pets of any description are permitted to travel on GoBus at this time. GoBus reserves the right to refuse to carry your animal if we feel the welfare of the animal or other passengers would be compromised.
Can I reserve my seat for my journey
Are the buses wheelchair accessible?
Can I change my travel details?
Yes, it is easy to change your travel details with our Manage My Booking facility. Simply enter your ticket number to retrieve your booking and make the changes you need. The booking system will automatically send you an email with your updated booking details. Be sure to check your Spam folder if you do not receive the email.
Do I need to print out my ticket for the driver?
Do you accept the Travel pass?
I am travelling with a baby in a car seat. Do I need to book an additional seat?
Are there toilet facilities on board?
How much luggage can I carry on the coach?
How do I connect to the Free Wi-Fi?
The GoBus Wi-Fi service is provided by Fleet Connect. If you are having difficulty connecting to the Wi-Fi service please call their customer support line on 0818 333 388.
My ticket is booked under the wrong name, do I need to change it?
Do you have a pick-up point at GMIT on the Galway to Dublin route?
No, we do not pick-up at GMIT. The Galway pick-up point is at The New Coach Station.
If you are travelling on our Dublin Airport or Dublin City to Galway service, you can request to stop at GMIT. Please let the driver know you wish to stop at GMIT when you board the bus at Dublin Airport or Dublin City.
Do you stop anywhere else on route to Dublin City?
Can I board the coach at Dublin City going to Dublin Airport?
Can I send a package on the coach?
Do I have to wear a face mask while onboard the coach?
Helping prevent the spread of Covid-19 is everyone’s responsibility and we all have a social responsibility to protect one another. For this reason, it is mandatory to wear a face mask from the time you board your GoBus coach for the duration of your journey.
If you are unable to wear a mask for health reasons, please notify our driver and present an accompanying letter from your doctor so that we can best help meet your needs and those of the other passengers.
Will I be seated beside someone onboard the coach?
In accordance with current Government guidelines, our services are now operating at 100%. On some of our services there may be inaccessible seats (including the front row of seats behind the driver) which are clearly marked as unavailable to passengers.
At the allowable capacity level of 100% you can expect someone to be sitting in front, behind and possibly beside you. Our drivers will regularly inspect and assess the seating arrangements on each service in accordance with HSE guidelines and may ask you to change seats or request another passenger to sit next to you. We appreciate your cooperation which helps us to provide you with a comfortable and safe journey.
Can I eat on the bus?
No. Currently eating on the coach is not permitted and drinking is limited. Wearing a face covering on public transport is mandatory therefore eating is not permitted as it requires the removal of your mask for longer periods of time. You may carry a bottled drink and take sips from this if required by adjusting your mask slightly to do so. Hot food or hot drinks are not permitted.
This is to assist with looking after your health and safety and that of other passengers.