Frequently Asked Questions

1. Tickets can be purchased online at www.gobus.ie (this option guarantees your seat and the best value fares).
2. You can purchase a ticket from the coach driver at on-board fares.
3. You can also purchase a ticket from our ticket agents or from our office on Forster Street where our Customer Experience Team will be happy to help you.

Yes! If you have left something behind on the bus we will do our best to help you locate your lost property. At the end of each route, and again at the end of the day, our team checks each coach for any personal belongings left behind. Lost property is then formally logged with our head office and held for 30 days. Lost property that remains unclaimed is then donated to a local charity, while official documentation such as passports are returned to the certifying office. Click here to use our lost property search facility and to get in touch to retrieve your items.

We are very happy to accommodate guide dogs and certified assistance dogs / animals on any GoBus service free of charge, provided there is room on the bus for both you and your animal. All assistance dogs must be clearly identifiable at all times either by their coat or harness. Please get in touch with our Customer Experience Team to let us know about your needs and to provide the certified documentation for your pet/guide dog and your travel details. Aside from working guide dogs or a certified assistance animal, no other pets of any description are permitted to travel on GoBus at this time. GoBus reserves the right to refuse to carry your animal if we feel the welfare of the animal or other passengers would be compromised. 

GoBus are delighted to accept the Free Travel Pass (FTP) on all our services.

To book a seat online, choose a ticket type of ‘Travel Pass Reservation’ only and choose the number of persons travelling on the FTP if applicable (FTP+S allows one person plus spouse to travel, FTP+C allows one person plus companion to travel). Your Free Travel Pass must be presented at the time of boarding together with valid photographic ID. If there is an issue with your Free Travel Pass or it has expired, you will be asked to pay for your ticket. 

When booking an FTP seat online, there is a small booking fee which is non-refundable.

If you are experiencing issues booking the correct ticket, please call our office between 9am and 5pm for assistance.   

Each passenger can store two, 20kg cases underneath the coach in the luggage compartment. You can find out more information at our Terms and Conditions. You are also welcome to bring a small carry-on bag that will fit in the overhead locker in the coach, or on your lap. We recommend you carry important and valuable items with you on- board our services. Our personnel (Driver / Customer Experience Assistant) reserves the right to assess luggage items for storage and will make a decision based on health and safety on-board on where passenger luggage should be suitability stored e.g. Bulky items will be required to be stored in the luggage compartment underneath. Please review the image for guidance on the luggage sizes.

ou are entitled to one piece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to 10kg) Hand luggage must be placed under the seat in front of passengers or in an overhead locker.

With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed withhold luggage. You will not incur an additional charge for this.

In accordance with current Government guidelines, our services are now operating at 100%. On some of our services there may be inaccessible seats (including the front row of seats behind the driver) which are clearly marked as unavailable to passengers.

At the allowable capacity level of 100% you can expect someone to be sitting in front, behind and possibly beside you. Our drivers will regularly inspect and assess the seating arrangements on each service in accordance with HSE guidelines and may ask you to change seats or request another passenger to sit next to you. We appreciate your cooperation which helps us to provide you with a comfortable and safe journey.