Frequently Asked Questions

Where can I buy my GoBus ticket?

GoBus offers a variety of ticket options and payment methods to choose from:

Tickets can be purchased online at www.gobus.ie (this option guarantees your seat and the best value fares).
You can purchase a ticket from the coach driver at on-board fares.
You can also purchase a ticket from our ticket agents or from our office on Forster Street where our Customer Experience Team will be happy to help you.

I booked online but did not receive a ticket. What do I do?

If you booked and paid for a ticket online but have not yet received it by email, check your spam or junk email folder as occassionally the email filter might direct your ticket to this folder in error. If your ticket is not in the spam or junk folder, please contact our office at info@gobus.ie or call 091 564600 where our Customer Experience Team will arrange the ticket to be reissued.

Do you have a lost property section

Yes! If you have left something behind on the bus we will do our best to help you locate your lost property. At the end of each route, and again at the end of the day, our team checks each coach for any personal belongings left behind. Lost property is then formally logged with our head office and held for 30 days. Lost property that remains unclaimed is then donated to a local charity, while official documentation such as passports are returned to the certifying office. Click here to use our lost property search facility and to get in touch to retrieve your items.

Can I bring my bicycle on the bus?

Yes, if the bus driver thinks there is room available, you will be able to store your bicycle in the luggage compartment of the bus under the driver’s supervision. There is a €5.00 fee each way for bringing your bicycle, unless it folds up in which case we will carry it for free. Please get in touch with our Customer Experience Team before you depart so we can let your bus driver know about your bicycle in advance.

Can my dog or pet travel on the bus

We are very happy to accommodate guide dogs, assistance dogs or therapy dogs on any GoBus service free of charge, provided there is room on the bus for both you and your dog. All assistance dogs must be clearly identifiable at all times either by their coat or harness. Please get in touch with our Customer Experience Team to let us know about your needs and to provide the certified documentation for your pet/guide dog and your travel details. Aside from working dogs, no other dogs, animals or pets of any description are permitted to travel on GoBus at this time.

Can I reserve my seat for my journey

GoBus operates seating allocation on a first come, first served basis. However please do contact our Customer Experience Team before your journey if you have special requirements and we will do our very best to accommodate you.

Are the buses wheelchair accessible?

While our coaches are not wheelchair accessible at this time, we are always here to help and make your journey as easy and comfortable as can be. Please call our Customer Experience Team prior to your journey and we will work with you to find a solution that suits your needs.

Can I change my travel details?

Yes, it is easy to change your travel details with our Manage My Booking facility. Simply enter your ticket number to retrieve your booking and make the changes you need. The booking system will automatically send you an email with your updated booking details. Be sure to check your Spam folder if you do not receive the email.

Do I need to print out my ticket for the driver?

You do not need to print your ticket. Instead you can show the bus driver your e-ticket downloaded to your mobile phone or smart device.

Do you accept the Travel pass?

Yes you can use your travel pass with GoBus. The Department of Social Welfare Travel Pass (without integrated photographs) must be presented at the time of boarding with valid photo identification such as a Driver’s Licence or Passport. You can book your ticket easily online at www.gobus.ie by selecting Travel Pass as the ticket type. If there is an issue with your travel pass or it has expired, you will be asked to pay for your ticket unless a valid travel pass can be presented.

I am travelling with a baby in a car seat. Do I need to book an additional seat?

On GoBus, infants under four (4) travel free of charge. One infant per adult may travel for free. If the coach is busy we may request that your infant travel on your lap for the trip. If you are travelling with a car seat, an additional seat must be purchased at the child fare. Car seats must face in the rear facing position. Coaches are not fitted with ISO fittings and car seats must be fixed in place using the seat belts provided. For health and safety reasons, children are not permitted in the seats directly behind the driver on both sides of the coach nor the seating directly behind the toilet.

Are there toilet facilities on board?

Yes, toilet facilities are available onboard all GoBus coaches for your comfort. The facilities are available while the coach is travelling on the motor way and locked for safety reasons when travelling through dense city areas. If you notice an issue with the toilet facilities, please let our driver know when it is safe to do so, or get in touch with our Customer Experience Team.

How much luggage can I carry on the coach?

Each passenger can store two, 20kg cases underneath the coach in the luggage compartment. You can find out more information at our Terms and Conditions . You are also welcome to bring a small carry-on bag that will fit in the overhead locker in the coach, or on your lap. We recommend you carry important and valuable items with you onboard our services.

How do I connect to the Free Wi-Fi?

On your mobile phone or smart device, select the GoBus.ie network when it appears on your Wi-Fi settings list. A login page will pop up. Read our terms and conditions and then click the ‘I accept the terms and conditions’ box and click connect. Now you can enjoy free Wi-Fi access throughout your journey!
The GoBus Wi-Fi service is provided by Fleet Connect. If you are having difficulty connecting to the Wi-Fi service please call their customer support line on 0818 333 388.

My ticket is booked under the wrong name, do I need to change it?

No. Once you have a visible and valid printed ticket or e-ticket downloaded to your mobile phone or smart device that you can show the driver, you do not need to change the name on the ticket.

Do you have a pick-up point at GMIT on the Galway to Dublin route?

No, we do not pick-up at GMIT. The Galway pick-up point is at The New Coach Station.
If you are travelling on our Dublin Airport or Dublin City to Galway service, you can request to stop at GMIT. Please let the driver know you wish to stop at GMIT when you board the bus at Dublin Airport or Dublin City.

Do you stop anywhere else on route to Dublin City?

Yes, we also stop at Heuston Station in Dublin City. This is a request stop only and the driver will not stop there unless you request the stop when you board the coach.

Can I board the coach at Dublin City going to Dublin Airport?

GoBus services are direct services only. We do not pick up in Dublin City for travel to the airport.

Can I send a package on the coach?

GoBus does not carry parcels or personal items on our services unless you are travelling on the coach with the package.

Do I have to wear a face mask while onboard the coach?

Helping prevent the spread of Covid-19 is everyone’s responsibility and we all have a social responsibility to protect one another. For this reason, it is mandatory to wear a face mask from the time you board your GoBus coach for the duration of your journey.
If you are unable to wear a mask for health reasons, please notify our driver and present an accompanying letter from your doctor so that we can best help meet your needs and those of the other passengers.

Will I be seated beside someone onboard the coach?

In accordance with social distancing measures, our coaches are currently operating at reduced capacity with unavailable seats clearly marked to enable passengers to keep their distance. Social distancing guidelines however do permit people from the same household to sit together. Our driver will regularly inspect and assess the seating arrangements on each service in accordance with HSE guidelines and may ask you to change seats. We appreciate your cooperation which helps us to provide you with a comfortable and safe journey.

Can I eat on the bus?

No. Currently eating on the coach is not permitted and drinking is limited. Wearing a face covering on public transport is mandatory therefore eating is not permitted as it requires the removal of your mask for longer periods of time. You may carry a bottled drink and take sips from this if required by adjusting your mask slightly to do so. Hot food or hot drinks are not permitted.

This is to assist with looking after your health and safety and that of other passengers.