Frequently Asked Questions

Where can I buy my GoBus ticket?

GoBus offers a variety of ticket options and payment methods to choose from:

Tickets can be purchased online at www.gobus.ie (this option guarantees your seat and the best value fares).
You can purchase a ticket from the coach driver at on-board fares.
You can also purchase a ticket from our ticket agents or from our office on Forster Street where our Customer Experience Team will be happy to help you.

I booked online but did not receive a ticket. What do I do?

If you booked and paid for a ticket online but have not yet received it by email, check your spam or junk email folder as occassionally the email filter might direct your ticket to this folder in error. If your ticket is not in the spam or junk folder, please contact our office at [email protected] or call 091 564600 where our Customer Experience Team will arrange the ticket to be reissued.

Do you have a lost property section?

Yes! If you have left something behind on the bus we will do our best to help you locate your lost property. At the end of each route, and again at the end of the day, our team checks each coach for any personal belongings left behind. Lost property is then formally logged with our head office and held for 30 days. Lost property that remains unclaimed is then donated to a local charity, while official documentation such as passports are returned to the certifying office. Click here to use our lost property search facility and to get in touch to retrieve your items.

Can I bring my bicycle / E-bicycle / E-scooter on the bus?

Yes, if the bus driver thinks there is room available, you will be able to store your bicycle / scooter in the luggage compartment of the bus under the driver’s supervision. There is a €5.00 fee each way for bringing your bicycle / scooter (unless it folds up in which case we will carry it for free). E-bicycles and E-scooters must have their battery removed prior to storing.

Please get in touch with our Customer Experience Team before you depart so we can let your bus driver know about your bicycle / scooter in advance.

Can my dog or pet travel on the bus?

We are very happy to accommodate guide dogs on any GoBus service free of charge, provided there is room on the bus for both you and your animal. All guide dogs must be clearly identifiable at all times either by their coat or harness. Please get in touch with our Customer Experience Team to let us know about your needs and to provide the certified documentation for your guide dog and your travel details. Aside from working guide dogs, no other pets of any description are permitted to travel on GoBus at this time. GoBus reserves the right to refuse to carry your animal if we feel the welfare of the animal or other passengers would be compromised.

Can I reserve a particular / preferred seat for my journey?

GoBus operates seating allocation on a first come, first served basis. However please do contact our Customer Experience Team before your journey if you have special requirements and we will do our very best to accommodate you.

Are the buses wheelchair accessible?

While our coaches are not wheelchair accessible at this time, we are always here to help and make your journey as easy and comfortable as can be. Please call our Customer Experience Team prior to your journey and we will work with you to find a solution that suits your needs.

Can I change my travel details?

Yes, it is easy to change your travel details with our Manage My Booking facility. Simply enter your ticket number to retrieve your booking and make the changes required. The time and date of your booking can be changed up to 2 hours prior to your original departure time (the route and destination cannot be amended). The booking system will automatically send you an email with your updated booking details. Be sure to check your Spam folder if you do not receive the email.

You can also contact our office 7 days a week (between 9am and 5pm) to amend your booking. We can change your booking up to 1 hour before departure.

Your ticket is also flexible to use on any service for the day of booking, subject to availability of seats (for instance if you want to take an earlier or later service without changing your booking). Pre-booked passengers will always be boarded first.

Do I need to print out my ticket for the driver?

You do not need to print your ticket. Instead you can show the bus driver your e-ticket downloaded to your mobile phone or smart device.

Do you accept the Free Travel Pass?

Yes you can use your travel pass with GoBus. The Department of Social Welfare Travel Pass (without integrated photographs) must be presented at the time of boarding with valid photo identification such as a Driver’s Licence or Passport. You can book your ticket easily online at www.gobus.ie by selecting Travel Pass as the ticket type. If there is an issue with your travel pass or it has expired, you will be asked to pay for your ticket unless a valid travel pass can be presented.

How can I book a seat online with a Free Travel Pass?

GoBus are delighted to accept the Free Travel Pass (FTP) on all our services.

To book a seat online, choose a ticket type of ‘Travel Pass Reservation’ only and choose the number of persons travelling on the FTP if applicable (FTP+S allows one person plus spouse to travel, FTP+C allows one person plus companion to travel). Your Free Travel Pass must be presented at the time of boarding together with valid photographic ID. If there is an issue with your Free Travel Pass or it has expired, you will be asked to pay for your ticket.

When booking an FTP seat online, there is a small booking fee which is non-refundable.

If you are experiencing issues booking the correct ticket, please call our office between 9am and 5:30pm for assistance.

I am travelling with a baby in a car seat. Do I need to book an additional seat?

On GoBus, infants under four (4) travel free of charge. One infant per adult may travel for free. If the coach is busy we may request that your infant travel on your lap for the trip. If you are travelling with a car seat, an additional seat must be purchased at the child fare. Car seats must face in the rear facing position. Coaches are not fitted with ISO fittings and car seats must be fixed in place using the seat belts provided. For health and safety reasons, children are not permitted in the seats directly behind the driver on both sides of the coach nor the seating directly behind the toilet.

Are there toilet facilities on board?

Yes, toilet facilities are available onboard all GoBus coaches for your comfort. The facilities are available while the coach is travelling on the motor way and locked for safety reasons when travelling through dense city areas. If you notice an issue with the toilet facilities, please let our driver know when it is safe to do so, or get in touch with our Customer Experience Team.

How much luggage can I carry on the coach?

Each passenger can store two, 20kg cases underneath the coach in the luggage compartment. You can find out more information at our Terms and Conditions. You are also welcome to bring a small carry-on bag that will fit in the overhead locker in the coach, or on your lap. We recommend you carry important and valuable items with you on- board our services. Our personnel (Driver / Customer Experience Assistant) reserves the right to assess luggage items for storage and will make a decision based on health and safety on-board on where passenger luggage should be suitability stored e.g. Bulky items will be required to be stored in the luggage compartment underneath. Please review the image for guidance on the luggage sizes.

Hand Luggage

You are entitled to one piece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to 10kg) Hand luggage must be placed under the seat in front of passengers or in an overhead locker.

With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed withhold luggage. You will not incur an additional charge for this.

Do you provide Free WiFi onboard? How do I connect to the Free Wi-Fi?

Free Wi-Fi is provided as a complimentary service when available along your journey. Connection and availability will depend on: the network provider, topography and signal-sharing.

On your mobile phone or smart device, select the GoBus.ie network when it appears on your Wi-Fi settings list. A login page will pop up. Read our terms and conditions and then click the ‘I accept the terms and conditions’ box and click connect. Now you can enjoy free Wi-Fi access throughout your journey!

The GoBus Wi-Fi service is provided by pvservices.ie. If you are having difficulty connecting to the Wi-Fi service please contact [email protected] or call our Customer Experience Team who will be able to offer advice on this.

My ticket is booked under the wrong name, do I need to change it?

No. Once you have a visible and valid printed ticket or e-ticket downloaded to your mobile phone or smart device that you can show the driver, you do not need to change the name on the ticket.

Do you have a pick-up point at ATU (GMIT) on the Galway to Dublin route?

No, we do not pick-up at ATU (GMIT). The Galway pick-up point is at The New Coach Station.
If you are travelling on our Dublin Airport or Dublin City to Galway service, you can request to stop at ATU (GMIT). Please let the driver know you wish to stop at ATU (GMIT) when you board the bus at Dublin Airport or Dublin City.

Do you stop anywhere else on route to Dublin City?

Yes, we also stop at Heuston Station in Dublin City. This is a request stop only and the driver will not stop there unless you request the stop when you board the coach.

Can I board the coach at Dublin City going to Dublin Airport?

GoBus services are direct services only. We do not pick up in Dublin City for travel to the airport.

Can I send a package on the coach?

GoBus does not carry parcels or personal items on our services unless you are travelling on the coach with the package.

Do I have to wear a face mask while onboard the coach?

Helping prevent the spread of Covid-19 is everyone’s responsibility and we all have a social responsibility to protect one another. Following latest Government guidelines, masks are no longer mandatory on public transport but it is advisable to continue to wear one.

You are not required to wear a face mask on board any GoBus service. However please be aware seating capacity onboard is at 100% and, in the interest of your own health and welfare, you may wish to wear a face mask.

Will I be seated beside someone onboard the coach?

In accordance with current Government guidelines, our services are now operating at 100%. On some of our services there may be inaccessible seats (including the front row of seats behind the driver) which are clearly marked as unavailable to passengers.

At the allowable capacity level of 100% you can expect someone to be sitting in front, behind and possibly beside you. Our drivers will regularly inspect and assess the seating arrangements on each service in accordance with HSE guidelines and may ask you to change seats or request another passenger to sit next to you. We appreciate your cooperation which helps us to provide you with a comfortable and safe journey.

Can I eat on the bus?

Yes. Hot food or food with strong smelling odours are not permitted on board. If there is time before departure you may eat your hot food items before boarding.

We ask that if you consume food on-board that you maintain the hygiene and cleanliness of our vehicles considering at all times our other passengers and our team. Please use the bins provided located at the toilet and front door of the coach.