What changes for the customer?
For now, mostly things will remains the same. Irish Citylink and GoBus will continue to operate under their own brands in the short term. Tickets for travel on Irish Citylink can be purchased from Irish Citylink and tickets for travel on GoBus can be purchased from GoBus. From Monday July 18th, certain GoBus services will be available to book via the Citylink booking engine to provide a greater range of services for passengers. Customers can use their tickets interchangeably between Citylink and GoBus services on routes 660, 760, 761 & 720. For example, if you arrive at Dublin Airport with a Citylink ticket, and the next departure is a GoBus service, you are welcome to travel on the GoBus service providing there is available capacity. When you are ready to board, you will see the familiar Irish Citylink and GoBus coaches at your stop.
Does this affect trips I have booked with Irish Citylink or GoBus?
No, current bookings are not affected by Irish Citylink’s acquisition of GoBus. The only immediate change is that Irish Citylink and GoBus’ tickets are interchangeable on routes 660, 760, 761 & 720 i.e. tickets for Irish Citylink services are valid on GoBus and vice versa.
How do I reach customer service?
Passengers who have booked a trip with Irish Citylink can reach our Customer Service Team via email at firstname.lastname@example.org or call us at 091 564 164. Passengers who booked a trip with GoBus can continue to reach Customer Service via email at email@example.com or call us at 091 564 600.
Where can I book a ticket and where can I get information on bus schedules, timetables and bus stops?
Irish Citylink and GoBus will continue to operate under their own brands in the short term and very soon, we will increase frequencies across our networks. Passengers can get information and book their ticket for travel on Irish Citylink via the Citylink website at citylink.ie. Passengers can get information and book their ticket for travel on GoBus via the GoBus website at gobus.ie. As stated above, from Monday July 18th, certain GoBus services will be available to book via the Irish Citylink booking engine.
Can I use my Gobus ticket for travel on Citylink (or vice versa?)
Yes, tickets are interchangeable on GoBus and Citylink services for routes 660, 760, 761 & 720. We will provide plenty of advance notice via email, web, socials and mobile related to any further changes.
For more information regarding Irish Citylink’s acquisition of GoBus, please click here.