Terms & Conditions
Evobus and Coach Ltd. General Conditions of Carriage
Take a moment to read our terms and conditions, which set out how we, Evobus and Coach Limited T/A GoBus (referred to as GoBus from hereon), deliver our service to you and what we need to ensure your customer experience is as enjoyable and safe as possible. Our terms and conditions also set out your rights and responsibilities as a valued GoBus customer. If you have any questions at all, please get in touch with our Customer Experience Team and we will always be happy to help you!
The following conditions apply to the issue of e-Tickets:
E-tickets make travel with GoBus easy! Simply present your ticket number, either in printed format or downloaded to your mobile phone or smart device, to your driver to board your coach. Be sure to arrive at your departure point 15 minutes prior to departure to guarantee your reservation. Tickets are only valid for travel on the selected journey date and time. You are responsible for your luggage at all times. Tickets are issued subject to standard conditions of carriage.
Galway – Dublin City and Airport
Arrive/Depart Galway = Coach Station Fairgreen Road
Depart Dublin Airport = Zone 13 (shared stop with Citylink)
Arrive Dublin City = Eden Quay
Depart Dublin City = Burgh Quay (GoBus Stop is adjacent to the Immigration Service Office)
Cork – Dublin City and Airport
Arrive/Depart Cork = No 1, Lower Glanmire Road, Stop ID 11053 (near The Moody Cafe, opposite Leisureplex)
Airport = Zone 12 Stop 7
Arrive Dublin City = Eden Quay
Depart Dublin City=Burgh Quay (GoBus Stop is adjacent to the Immigration Service Office)
Making a seat reservation
To avoid disappointment, reserve your ticket in advance to guarantee your place. All reservations are subject to availability of seats on the service and a reservation does not guarantee you a particular seat on a coach.
You can also purchase your ticket from our driver at the time of departure if there is space on the coach.
Be sure to check your ticket as soon as you receive it to ensure your journey details are correct. If you spot an error on your e-ticket, you can easily make changes using the Manage My Booking facility at our website, Gobus.ie. If your ticket was issued in person by our office or agent, please let them know as quickly as possible so your journey details can be amended. If your ticket was delivered by any other method, get in touch with our Customer Experience Team no later than two working days after you receive your ticket and, in any event, prior to your service’s departure time.
Keep your ticket handy at all times when you board your coach and throughout your journey; our driver may ask you to present your ticket at any time. If you do not have your ticket with you, and if seats are available, you will have to purchase a ticket from our driver.
Be careful with your ticket because only unspoiled and undamaged tickets are considered valid for us. GoBus reserves the right to refuse to issue a replacement ticket if it has been damaged.
Check you are on the correct service
Transfer of luggage: Wherever you are headed, don’t forget to take your luggage with you! When connecting to another service you will need to transfer your own luggage from the luggage store between your services.
COMPANY’S RESPONSIBILITIES: Our obligation to carry you
GoBus works hard to provide a comfortable, safe and reliable service that brings you and your luggage to the destination specified on your ticket. This section, the General Conditions of Carriage and any Special Conditions, outlines our responsibilities to you.
Despite our very best efforts, from time to time our advertised schedule for any individual service can be affected by situations outside our control, such as roadworks, traffic accidents, adverse weather conditions and unforeseen congestion. We know how important it is to you to arrive on time, and we will always do our best to minimise any disruption to your journey.
On occasion, circumstances beyond our control warrant the alternation or cancellation of a service or services without notice. Please always check our website or contact our office for the latest information about services and schedules to ensure your service is operating as planned.
While we understand your disappointment if circumstances beyond our reasonable control impact our services, we cannot be held liable for a delay or ability to bring you to your destination due to circumstances such as (but not limited to) accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a coach station, compliance with requests of the police, customs or other government officials, deaths and accidents on the road, problems caused by other passengers, vandalism, terrorism, acts of God.
Our maximum liability to you: We are wholly committed to bring you to your destination at the scheduled time and in comfort and safety. We understand however that in rare circumstances, you may reasonable and foreseeable loss, damage or liability as a result of a delay or inability to provide a service to you, or an error or omission on behalf of our officers, employees, agents, representatives or sub-contractors. In this event, our maximum liability to you shall be limited to reimbursing you for the reasonable cost of alternative travel to your destination.
We agree to carry you and your luggage on the journey permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions applicable to your ticket.
Your Ticket: Your ticket is a record of our agreement to carry you or to arrange for your carriage.
Your ticket is non-transferable and may only be used for whom it has been bought.
Discounted & Promotional Tickets are non refundable and non transferrable.
Student Tickets and ID
Carriage of children and young persons:
Validity of your ticket
Amendments to tickets & refunds
Refunds for cancellation of service: If the coach you were booked to travel on, is cancelled or there are insufficient seats and as a consequence you reasonably decide not to travel, you may claim a refund if you return the ticket to the office. If you have used the outward part of a return ticket, we will refund the price paid for the unused part of your journey.
Time Limit: Tickets must be cancelled 24 hours prior to the original time and date of travel and a refund will be made subject to an administration fee of €5.00 per person on the ticket booking.
There is no refund for ‘no show’, lost or stolen tickets
No refunds will be made on partially used tickets under any circumstances other than service cancellations by GoBus.
Ticket amendments: Changes are permitted to your ticket up to one hour before our scheduled departure time; we are unable to make changes to a ticket within 1 hour of your original departure time or once the time of travel has passed.
Changes can be made to the time and date of the ticket only. The destination or route cannot be amended.
Our office is open 7 days a week from 9.00am to 17.00pm. If you want to amend your ticket outside of these hours, you may leave a message on our voicemail or email email@example.com a minimum of one hour before your original departure time. Please leave your ticket number and phone number and we will contact you the next day from 9am onwards with regard to the requested changes or any cancellations you wish to make.
Permitted Luggage: Each passenger is allowed two medium sized suitcases or rucksacks (no more than 20kgs per item). In addition one small item of hand luggage, capable of fitting in an overhead luggage rack or under the seat is permitted. Any excess luggage is subject to a fee of €5 per bag, which is payable to the driver at time of travel. Our personnel (Driver / Customer Experience Assistant) reserves the right to assess luggage items for storage and will make a decision based on health and safety on-board on where passenger luggage should be suitability stored. Please review the image below for guidance on the luggage sizes.
All luggage must be labelled and is carried at owners’ risk. Medications, money, travel/identify documents and other valuable items must not be carried in luggage but should be carried on the person at all times.
Prohibited Luggage: The Company is not obliged to carry any of the following items of luggage and passengers may not bring them onto the coach – any weapons, drugs or solvents (other than medications), live or dead animals, fish or insects.
Our liability for loss or damage to luggage: The Company does not accept liability for loss or damage to the passengers luggage or to any possessions of the passenger (however caused), unless such loss or damage is proven to have been causes by the negligence, breach of duty of statutory duty of the company.
In the event of the company being proven liable for loss or damage under this clause the liability shall be limited to a maximum of €150 per passenger. You should insure your luggage, especially if you are carrying valuable items with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no access.
Our liability for lost luggage: If we are notified that you have left behind or lost any of your luggage on a coach or at a station we shall take reasonable care of that luggage when it is located. If you have not collected your lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish. We shall be entitled to open and examine any left luggage or lost luggage. If there are any items which we consider dangerous or perishable, or otherwise unsuitable for storage, we shall be entitled to dispose of such items within 48 hours of our receiving or finding such items.
If you find any property of any other person on any coach or at any station, you must hand it over to us immediately. If you find any property on any coach you shall hand it over to the driver where possible.
During special occasions GoBus.ie may opt to film in the Galway Coach Station, the ticket holder consents to participate in any visual recordings or photography GoBus.ie or any third parties employed by GoBus.ie undertake. The ticket holder understands that GoBus.ie may publish photographs or videos taken to be used in GoBus.ie’s print, online and video based marketing materials, as well as other company publications.
Passengers are not permitted to:
- Smoke either on the coach or at any coach station. Given that there is insufficient evidence surrounding the safety of E-Cigarettes, we respectfully request that passengers refrain from using these whilst on our coaches or in the coach station
- Bring onto the company’s vehicles or have in their possession when on them, intoxicating liquor for the purpose of consuming the same
- Consume intoxication liquor on the company’s vehicles
- Bring onto the company’s vehicles or have in their possession when on them any medical products other than for medical purposes within the meaning of the Misuse of Drugs Act 1977
- Remain on a vehicle when directed to leave by the driver or other company official on the grounds that he/she is causing a nuisance
- Bring hot drinks including tea and coffee on-board the coach WITHOUT a sealed lid.
- Bring hot food or food of strong odour on-board. Cold food and snacks ARE permitted, however this is subject to the drivers discretion
- Bring any pets on board apart from certified guide/assistance or therapy dogs. Please get in touch with our customer experience team to let us know about your needs and to provide the certified documentation for your pet/guide dog and your travel details.
Right of refusal:
- We reserve the right to refuse travel, either on a one-off or permanent basis, to anyone to fails to comply with our terms of carraige or who we consider to be a nuisance/safety concern to our passengers, customers, drivers or GoBus Representatives.
- If you are refused travel, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result.