Terms & Conditions

We agree to carry you and your luggage on the journey permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions applicable to your ticket.

Your Ticket: Your ticket is a record of our agreement to carry you or to arrange for your carriage.

Your ticket is non-refundable and non-transferable and may only be used for whom it has been bought.

Discounted & Promotional Tickets are non refundable and non transferrable.

Refunds for cancellation of service: If the coach you were booked to travel on, is cancelled or there are insufficient seats and as a consequence you reasonably decide not to travel, you may claim a refund if you return the ticket to the office. If you have used the outward part of a return ticket, we will refund the price paid for the unused part of your journey.

Ticket amendments: Changes are permitted to your ticket up to one hour before our scheduled departure time; we are unable to make changes to a ticket within 1 hour of your original departure time or once the time of travel has passed.

Changes can be made to the time and date of the ticket only. The destination or route cannot be amended.

Our office is open 7 days a week from 9.30am to 17.20pm. If you wish to amend your ticket outside of these hours, please use the manage My Booking feature on our website.

Permitted Luggage: Each passenger is allowed two medium sized suitcases or rucksacks (no more than 20kgs per item). In addition one small item of hand luggage, capable of fitting in an overhead luggage rack or under the seat is permitted. Any excess luggage is subject to a fee of €5 per bag, which is payable to the driver at time of travel. Our personnel (Driver / Customer Experience Assistant) reserves the right to assess luggage items for storage and will make a decision based on health and safety on-board on where passenger luggage should be suitability stored. Please review the image below for guidance on the luggage sizes.

All luggage must be labelled and is carried at owners’ risk. Medications, money, travel/identify documents and other valuable items must not be carried in luggage but should be carried on the person at all times.

Prohibited Luggage: The Company is not obliged to carry any of the following items of luggage and passengers may not bring them onto the coach – any weapons, drugs or solvents (other than medications), live or dead animals, fish or insects.

Our liability for loss or damage to luggage: The Company does not accept liability for loss or damage to the passengers luggage or to any possessions of the passenger (however caused), unless such loss or damage is proven to have been causes by the negligence, breach of duty of statutory duty of the company.

In the event of the company being proven liable for loss or damage under this clause the liability shall be limited to a maximum of €150 per passenger. You should insure your luggage, especially if you are carrying valuable items with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no access.

Lost luggage:

Our liability for lost luggage: If we are notified that you have left behind or lost any of your luggage on a coach or at a station we shall take reasonable care of that luggage when it is located. If you have not collected your lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish. We shall be entitled to open and examine any left luggage or lost luggage. If there are any items which we consider dangerous or perishable, or otherwise unsuitable for storage, we shall be entitled to dispose of such items within 48 hours of our receiving or finding such items.

If you find any property of any other person on any coach or at any station, you must hand it over to us immediately. If you find any property on any coach you shall hand it over to the driver where possible.

During special occasions GoBus.ie may opt to film in the Galway Coach Station, the ticket holder consents to participate in any visual recordings or photography GoBus.ie or any third parties employed by GoBus.ie undertake. The ticket holder understands that GoBus.ie may publish photographs or videos taken to be used in GoBus.ie’s print, online and video based marketing materials, as well as other company publications.

Passengers are not permitted to:

• Smoke either on the coach or at any coach station. Given that there is insufficient evidence surrounding the safety of E-Cigarettes, we respectfully request that passengers refrain from using these whilst on our coaches or in the coach station
• Bring onto the company’s vehicles or have in their possession when on them, intoxicating liquor for the purpose of consuming the same
• Consume intoxication liquor on the company’s vehicles
• Bring onto the company’s vehicles or have in their possession when on them any medical products other than for medical purposes within the meaning of the Misuse of Drugs Act 1977
• Remain on a vehicle when directed to leave by the driver or other company official on the grounds that he/she is causing a nuisance
• Bring hot drinks including tea and coffee on-board the coach WITHOUT a sealed lid.
• Bring hot food or food of strong odour on-board. Cold food and snacks ARE permitted, however this is subject to the drivers discretion
• Bring any pets on board apart from certified guide dog. Please get in touch with our customer experience team to let us know about your needs and to provide the certified documentation for your pet/guide dog and your travel details.

Right of refusal:

• We reserve the right to refuse travel, either on a one-off or permanent basis, to anyone to fails to comply with our terms of carraige or who we consider to be a nuisance/safety concern to our passengers, customers, drivers or GoBus Representatives.
• If you are refused travel, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result.

The promoter is Evobus and Coach Ltd, whose registered office is at 17 Forster Street, Galway, H91 AC67 (Gobus.ie). 

Discounts with codes “SAVE20”, “CORK20”, “REBEL20”, “GOBUS20” “DUBLIN20” and “GOCORK” apply to Adult Return tickets only and are only available via online bookings. These discounts are applicable to the first 1000 customers.  

These discounts are not transferable and are not redeemable in cash and cannot be combined with any other offer or discounts or promotions offered by (Gobus.ie). 

To redeem the code, the claimant types the promo code into the promotional box in the booking field of the Gobus website and the relevant discount will be automatically deducted from the final price of the qualifying purchase. If the claimant fails to enter the code at the time of purchase as specified, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of a claimant’s purchase on the Gobus website. 

Codes cannot be replaced if emails are deleted by the claimant. 

A discount cannot be applied to bookings previously placed with Gobus. 

If a code is used and an entire booking (in accordance with the cancellation policy) is cancelled at a later stage by the claimant, the code will no longer be valid. 

 The code is not necessarily valid for all periods of the year. There may be periods, particularly during the seasons, for which the code may not be usable. 

Gobus accepts no responsibility for late, lost or misdirected emails or other communications.  

Gobus reserves the right to discontinue a code at any time. 

 Please write to us at: [email protected] if you have any questions or need further clarification. If you are unable to make a query in writing, please ring us at (0)91 564600 

Gobus shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions. Gobus also reserves the right to cancel the promotion if circumstances arise outside of its control.